What is the High River ALERT Notification System?

This service allows you to opt-in to receive notifications via phone calls, text messaging and e-mail based on locations you care about. You can choose to receive notifications about emergencies that may affect your home, workplace, schools and more.

  • Town of High River Email notifications will be sent from “noreply@highriveralert.ca” 
  • Town of High River Telephone notifications will be sent from call display 403-652-1536. You can save this number in your phone as “High River ALERT”
  • Text message notifications from all registered SCAN municipalities will be sent from call display 89364. You can save this number in your phone as “Safe Communities Alert Network” (Standard message rates may apply)

Please do not call the above listed phone number as the system is automated and there will be no one to answer and no ability to leave a voice mail.

When will it be used?

The Town of High River’s system will be used to notify you about time-sensitive emergencies affecting High River. High River system administrators will send notifications regarding:

  • Critical emergency alerts (immediate threat to safety)
  • Severe weather warnings for High River

Alert messages can also be sent to you about incidents happening near your home, work, school, or other address locations you choose in your settings.

For more information on how the Town’s notification and warning systems will be used, click here.

What is the Safe Communities Alert Network (SCAN)?

In collaboration with the Foothills Regional Emergency Services Commission (FRESC), the Town of High River has joined seven other municipalities the Foothills/Vulcan region to form the Safe Communities Alert Network (SCAN) – one alert system to better serve the region and provide critical information to more people. Participating municipalities include:

  • Black Diamond
  • Longview
  • MD of Foothills
  • Okotoks
  • Turner Valley
  • Vulcan
  • Vulcan County

This means that anyone with a High River Alert account can choose to receive alerts from other municipalities as well.

What happens if I don’t sign up for any additional municipalities?

Nothing! You will continue to receive notifications from High River Alert as usual. None of your account information will change.

If you would like to receive alerts from additional municipalities, you must opt-in to the system by logging in to your account and selecting what types of alerts you would like to receive and from which municipality.

How will I receive the alerts?

The High River ALERT Notification System will send emergency messages to voluntary subscribers through the following means (depending on what method you select when signing up):

  • home phone
  • work phone
  • cell phone (work and/or personal)
  • email (work and personal)
  • SMS text messages
  • mobile app (available for Android and iPhone search for ‘Everbridge Mobile Member App’)

Subscribers can manage in what order they would prefer to receive alerts during the signing up process. Account settings can be managed by the subscriber after signing up as well.

Please note: the alerts will be sent only until you confirm that you have received them. For example: if you receive an alert to your landline and confirm you have received it, the system will stop trying to reach you and you will not receive any other alerts through the additional phone numbers or emails that you signed up with.

Why do you need my address?

Alerts can be sent out according to the geographic area affected. You can enter up to five addresses into the alert system. Addresses can include your workplace, children’s school, daycare, home address, etc.

For example: With the regional expansion of this program, you can now register your work address in High River, your child’s day care in Okotoks and your residence in Vulcan and customize your account to receive alerts concerning any/all of those municipalities.

Will I still get emergency notifications if I don’t sign up?

No, you will only receive High River Emergency Alerts if you sign up. You must also choose to receive alerts from the other municipalities if you wish to receive additional alerts.

In the event of a local disaster, High River residents will also be notified through the Alberta Emergency Alert system. In addition, information will be available through the following channels:

What is the difference between Alberta Emergency Alert and the High River ALERT Notification System?

Alberta Emergency Alert is a provincially run emergency alert system that provides information on disasters throughout Alberta. It is also designed to send out information over radio, television, websites and directly to residents via personalized contact systems. The High River ALERT Notification System only provides information specific to High River residents. You are encouraged to sign up for both systems, and both systems will be used during an emergency.

What is the difference between Shelter-In-Place and Evacuate?

Shelter-in-place means to remain indoors, or if outside, go indoors immediately. Once indoors, you will need to:

  • have everyone stay in one room. Choose an interior room, if possible and stay away from the window
  • close and lock all windows and doors        
  • turn off furnace, air conditioner and exhaust fans so outside air is not brought indoors
  • extinguish indoor wood-burning fires
  • follow local media for further instructions
  • if you smell natural gas, seal the room with wet towels at the base of the door and breathe through a damp towel to filter the air.

Evacuate means to leave the area immediately. If you are asked to evacuate, you will have little time to gather belongings so ensure you and your family have an emergency preparedness kit ready at all times.

Visit www.highriver.ca for a list of items that should be in your emergency preparedness kit.

If you evacuate, follow the local media for instructions and shut off utilities if instructed to do so. Take your emergency preparedness kit and identification with you and ensure your pets are cared for. Lock your home and register at the Reception Centre, even if you do not plan to stay there. This is important so that officials can get a hold of you to advise you to return to your home.

What if my phone number or email address changes?

The system is only as good as the information you provide. If your contact information changes, you can always visit your profile and update your information. It is recommended to write down your username and password and keep it safe.

What if I want to unsubscribe to High River ALERT?

If you need to unsubscribe or make changes to your account, you can contact the system administrator directly at 403-652-2110.

Why can’t I register as a family?

It is recommended you sign up for the alerts as an individual, rather than by family unit. This ensures the notification system reaches all parties through their own personal contact devices.

Will my contact information be shared with others?

No. The information you provide will be used only by the Town of High River and any additional municipalities that you have subscribed to for notification purposes. We will not give or sell your contact or location information to any vendor or other organization. All of your data will be hosted in Canada.

Who can I contact if I have questions?

If you require further assistance or have questions regarding the High River ALERT Notification System, call 403-652-2110.